Terms & Conditions
We will gladly accept the return of products that are not of satisfactory quality, fit for purpose, or as described, for 30 days from the date of purchase. Fulfilment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. We will pay the shipping costs for these returns.
All other physical goods can be returned unused and in resalable condition for a full refund within 14 days for any other reason. In these instances you will be responsible for all shipping costs.
Due to reasons of hygiene we cannot accept items that have been trained in.
How to Return Products:
Please send your return item back to us via Special Delivery, Recorded Delivery or another courier method. We advise all customers to return products via a recordable or tracked means as we can not accept responsibility for items lost in return transit. When your order has been received back to our distribution centre with the merchandise in a resalable condition, you will be refunded for the purchase price of your product.
We do not exchange items. We will refund you for the applicable amount from the original purchase you will then need to re order the product(s) on our website.
SHIPPING & HANDLING
All goods are shipped from the UK.
Your package will be delivered in within 15-25 business days.
If you do not have your package within 15-25 business days, please let us know and we will be happy to help.
The 'Shipping and Handling' amount displayed at check-out includes all costs associated with delivering your item including packaging and handling as well as postage.
In accordance with the Consumer Rights Act 2015, we hereby provide a link to the European Online Dispute Resolution platform.